KnowMyLoan: Anti-Spam Policy

1. Who and what this covers

• This policy covers our domains, including knowmyloan.com and getknowmyloan.com, and every loan officer's or mortgage broker's KnowMyLoan page.
• It applies to our staff and contractors, partners in our partner program, members (loan officers and mortgage brokers with a KnowMyLoan seat) and referrers (members who refer other loan officers through our referral program).
• It deals with email and texts that advertise KnowMyLoan, a KnowMyLoan page, or a partner or referral code. A message is unsolicited when it goes to someone who didn't ask for it and has no real relationship with the sender.

2. What we send

• We email people who have a relationship with us or asked to hear from us. Seat applicants and members get account email, such as approvals, checkout links, welcome email, billing reminders, new-lead notifications and a weekly digest. Members can turn the weekly digest off in their account settings.
• We email borrowers their report when they ask for it, and we reply to people who write to us.
• We don't send cold email or texts to advertise KnowMyLoan.

3. What members, partners and referrers may and may not do

• You may share your page, link or code by email or direct message with people you already have a real relationship with, such as clients, past clients and your sphere, and with anyone who asks for it.
• You may post it on your own social accounts, and in groups whose rules allow it.
• Never send it to a bought, rented or scraped list, and never to strangers.
• Knowing someone doesn't by itself give you permission to text them. Get the consent the law requires before you send marketing texts.
• Follow the CAN-SPAM Act, the Telephone Consumer Protection Act, Do-Not-Call rules, state law and your employer's rules whenever you email or text about KnowMyLoan.
• If someone asks you to stop contacting them, stop.
• Partners also follow the Partner Program Terms, which ban spam and cold texts.

4. When someone breaks this policy

We read every report and follow up where the sender is covered by this policy. This policy adds to the Seat Agreement, the Referral Program Terms and the Partner Program Terms. If they differ, those terms govern, including what happens when someone breaks this policy.

5. Report a message

Email support@knowmyloan.com with the date you got the message and the address or number it came to. For an email, forward the whole message, with its headers if you can. For a text, send a screenshot that shows the sending number and the date.

6. Changes

We may update this policy. When we do, we post the new effective date and version here.

7. Contact

Know My Loan LLC, 221 Main St Ste N, Nashua, NH 03060. support@knowmyloan.com.